We understand bank culture.

We understand that you wear many hats and that merchant services are only one part of your business customer relationship. Our approach is to use merchant services to strengthen your client relationships — we strive at all times to make you look good with your customers through deep expertise and unparalleled service. However we choose to structure our partnership, we ensure that you have the merchant services expertise you need to grow. And we understand that a big part of our job is to ensure that your customers are not just satisfied, but delighted.

Last year, we processed more than $2.5 billion and more than 125 million individual transactions. We have the capacity and the technology to easily manage your business, but the service experts to ensure that your experience is more personal and more professional than with any other provider.

We’ll work with your bank in the way that suits your business:

Flexible. Custom. Call it what you will. We can work with you as an agent bank, where your employees are in control of the sales process and we provide training, support and expertise. We’ll work with you as a referral bank, where you make the referral and we manage the sale on your behalf. Or we can build our partnership around some hybrid of those traditional models. There are no rules to this, beyond those we create that are good for our partnership.

You’re not likely to find a more flexible partner in merchant services — but that just proves the point we’re trying to make. This business, when managed properly, is more about people than technology. We believe that the only way we succeed is by helping you be successful first.

So what makes Security Card Services different? A few of the reasons:

We have NO ISO division. We never sell against our bank clients, which seems like common sense but is, in reality, quite rare in this industry.

A proven system for conversions. In fact, we have a team of experts, on the ground in your market, calling on and visiting your existing merchant services customers, making it smoother and less time consuming for you and your merchants. As far as we know, no other provider takes this approach. And the conversion is 100% funded by SCS.

We give you a stronger voice with NPC/Vantiv. Things happen. Machines break. People make mistakes. We process roughly $2.5 billion worth of credit card transactions every year (more than 125 million transactions) for our clients and that volume gives us a greater voice with NPC/Vantiv. Should you need resolution of a problem, the significance of our business with NPC/Vantiv means we can help you get to a quicker and more accurate resolution. Ultimately, we take the servicing burden off of you giving you time to focus on your many other responsibilities within the bank.

Service is our product. Cliché alert, we’re going to talk about service now. But it’s important to understand that in our business model, service does not exist separately from our products — it is our product. That’s why we created the Service Corps, to ensure that the service we provide is unlike anything you’ll find in our industry. But it’s simple things, too, like we have companywide goals in place to answer the phone in 2-3 rings every time, answer emails within one hour, have monthly/quarterly conference calls with all bank clients, etc. And you will always get a person, not a machine when you call.

SourcePoint. Two things we promise every bank partner are better data and transparency. SourcePoint is our online portal that gives you access to customized information on your business at any time. We organize data into meaningful information to help your growth efforts, and for reporting to your bank’s upper management as well as merchant customers.

What one of our bank partners has to say

The reporting we get through SourcePoint gives us clues. For instance, has a merchant been inactive for a while? Have they not batched, have they moved to another provider, has the business closed? Or if I see that a merchant has been calling the help desk it gives me the opportunity to call them and touch base to make sure things have been resolved. Or if a merchant is calling about pricing I’ll know they may be shopping around. Are they keying more cards than they thought? Do they need a different solution? The reporting is like a road map.
Stephanie Mallory
Country Club Bank
Kansas City, MO

We customize our program. We will set up a structure unique to your bank, if that’s what you need. We begin our relationship by talking about what your ideal program would be and then we figure out how to build it. Whether you want to be a referral bank, an agent bank or some hybrid of the two — we’re open to making our business arrangement work for both of us. We can customize your program by region, subsidiary bank, etc.

We’ll customize ongoing training for your team. This is another important distinction. We won’t send you “training in a box” and leave you to work it out yourself. We’ll create training specific to you that ensures your people are prepared to effectively sell and manage your merchant services program.

Our inside sales team is your advantage. We can put a team of professional account managers to work for you, significantly increasing the number of merchants you can reach. Few, if any, other merchant services providers make this available. If you are interested, let’s talk about it!

Lower cost model. We want you to be competitive for any business. We’ve structured our model to lower your costs so that you have the ability to go after larger-volume, higher-transaction merchants. Again, if you’re interested, let’s talk about it.

New technology, industry information. We are always working with our processing partner to develop new processing technology to keep you on the forefront of the merchant services industry. You’ll also receive regular industry and client-specific information to help you be more profitable and to serve your merchants more effectively.

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