We work exclusively with regional and community banks to help them grow, whether through new business with existing customers or by adding new business customers through merchant services. This is an important distinction between SCS and other merchant services providers.
We understand that you wear many hats and that merchant services are only one part of your business customer relationship. Our approach is to use merchant services to strengthen your client relationships — we strive at all times to make you look good with your customers through deep expertise and unparalleled service. However we choose to structure our partnership, we ensure that you have the merchant services expertise you need to grow. And we understand that a big part of our job is to ensure that your customers are not just satisfied, but delighted.
We have the capacity and the technology to easily manage your business, but the service experts to ensure that your experience is more personal and more professional than with any other provider.
Flexible. Custom. Call it what you will. We can work with you as an agent bank, where your employees are in control of the sales process and we provide training, support and expertise. We’ll work with you as a referral bank, where you make the referral and we manage the sale on your behalf. Or we can build our partnership around some hybrid of those traditional models. There are no rules to this, beyond those we create that are good for our partnership.
You’re not likely to find a more flexible partner in merchant services — but that just proves the point we’re trying to make. This business, when managed properly, is more about people than technology. We believe that the only way we succeed is by helping you be successful first.
What one of our bank partners has to say
The reporting we get through SourcePoint gives us clues. For instance, has a merchant been inactive for a while? Have they not batched, have they moved to another provider, has the business closed? Or if I see that a merchant has been calling the help desk it gives me the opportunity to call them and touch base to make sure things have been resolved. Or if a merchant is calling about pricing I’ll know they may be shopping around. Are they keying more cards than they thought? Do they need a different solution? The reporting is like a road map.
Country Club Bank
Kansas City, MO